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Privacy Policy

1. Introduction
Celia Clark Online Ltd, trading as Celia Clark Online ("we," "us," "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and disclose your information when you visit www.celiaclark.online and related platforms (collectively, the "Site"). We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using the Site, you agree to this Privacy Policy. If you do not agree, please discontinue use.

 

2. Information We Collect
We collect the following types of information:

  • Personal Information: Name, email address, mailing address, phone number, payment details, and other identifiers when you register, purchase, or engage with our content.

  • Technical Data: IP address, browser type, device information, and usage patterns via cookies and analytics.

  • Transaction Data: Purchase details, order history, and payment records.

  • Communications: Customer support inquiries, survey responses, and other interactions.

 

3. Legal Basis for Processing Data
We process personal data based on:

  • Contract Necessity – To fulfil purchases, process transactions, and deliver services.

  • Legitimate Interests – To improve user experience, analyse trends, and manage our Site effectively.

  • Consent – For marketing communications and optional surveys.

  • Legal Compliance – If required by law or regulatory obligations.

  • Automated Processing & Tracking – Some data, such as website interactions and engagement patterns, may be processed automatically using tracking tools (e.g. Meta Pixel, Google Analytics) to provide insights and improve our marketing strategies.

 

4. How We Use Your Information
We use your information to:

  • Personalise your experience and improve our services.

  • Process transactions and provide customer support.

  • Send relevant updates, newsletters, and marketing communications (with opt-out options).

  • Monitor Site usage and detect security risks.

  • Comply with legal and regulatory obligations.

 

5. Sharing of Information
We do not sell or rent your personal data. We may share information with:

  • Trusted third-party service providers (e.g. payment processors, email marketing platforms) bound by confidentiality agreements. These third parties may change over time.

  • Legal authorities if required to comply with legal obligations.

  • Business partners for service delivery (only with your consent where applicable).

 

6. International Data Transfers
Some third-party service providers (e.g. email platforms, payment processors) may store data outside the UK. We ensure compliance with Standard Contractual Clauses (SCCs) or other appropriate safeguards.

 

7. Data Retention
We retain data only as long as necessary for:

  • Service fulfilment and compliance with financial regulations.

  • Legal, tax, and regulatory record-keeping (e.g. invoices, dispute resolution).

  • Marketing communications (until you opt-out or request deletion).

 

8. Your Rights Under UK GDPR
You have the right to:

  • Access your data.

  • Rectify inaccurate information.

  • Request deletion (where legally permissible).

  • Restrict processing under certain conditions.

  • Object to marketing at any time.

  • Data portability (where applicable).

To exercise your rights, contact hello@celiaclark.online.

 

9. Cookies & Tracking Technologies
We use cookies to improve functionality, analyse trends, and enhance your experience. You can manage cookies via your browser settings.

 

10. Data Security
We implement SSL encryption, access controls, and secure storage to protect your data. However, no online transmission is 100% secure. You share information at your own risk.

 

11. Feedback & Testimonials
By submitting feedback, testimonials, or reviews about our services, you grant us permission to use, display, and publish your submission for marketing or promotional purposes. Testimonials may be edited for clarity without altering the original intent. If you wish to withdraw your testimonial, contact hello@celiaclark.online.

 

12. Children’s Privacy
Our Site and services are not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected such data, please contact us at hello@celiaclark.online, and we will delete it promptly.

 

13. Breach Notification Policy
In the event of a data breach affecting your personal data, we will notify you and the relevant authorities as required by UK GDPR.

 

14. Dispute Resolution
If you have concerns about data privacy, contact hello@celiaclark.online. If unresolved, you have the right to file a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

 

15. Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the Site after changes indicates acceptance.

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Contact

Email hello@celiaclark.online for any questions.

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Last updated: 1st January 2025

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