Terms of Service
1. Overview
These Terms of Service (“Terms”) govern your use of www.celiaclark.online and related services provided by Celia Clark Online Ltd (“we,” “us,” “our”). By accessing our website, purchasing services, or engaging with our content, you agree to these Terms. If you do not agree, you must discontinue use.
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2. Access & Use
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Site and services. You agree not to:
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Modify, distribute, or exploit any content without permission.
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Engage in unauthorized data scraping, reverse engineering, or malicious activities.
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Use the Site for unlawful purposes.
3. Intellectual Property
All content, trademarks, and materials on our Site remain our exclusive property. You may not reproduce, distribute, or commercially exploit any content without our written consent.
4. Live Services & Online Programs
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Sessions will be held as scheduled, and failure to attend does not entitle you to a refund.
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We reserve the right to reschedule or cancel sessions with reasonable notice.
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Any digital materials provided are for personal use only and may not be shared or resold.
5. Refund Policy
We comply with UK consumer protection laws regarding refunds:
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Awaken Program Guarantee: We offer a 14-day 100% money-back guarantee, provided you submit proof of engagement with the course material. This includes completing specific lessons, worksheets, or assignments outlined at the time of purchase. Refund requests must be submitted within 14 days of purchase. If no proof of engagement is provided, refunds will not be issued.
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Elevate Program Guarantee: We offer a 30-day 100% money-back guarantee, provided you submit proof of engagement with the program material. This includes attending live sessions, completing lessons, and engaging with exercises as outlined at the time of purchase. Refund requests must be submitted within 30 days of enrollment. If no proof of engagement is provided, refunds will not be issued.
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Other Digital Products & Courses: You may request a refund within 14 days, provided you have not accessed or downloaded materials. If materials have been accessed, refunds will not be issued.
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Live coaching sessions: Refunds are not available once sessions have commenced.
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Exceptional circumstances: Refunds may be considered on a case-by-case basis. Contact us at hello@celiaclark.online.
Refunds are processed within 14 business days of approval, returned via the original payment method.
6. Enforcement & Termination of Access
We reserve the right to suspend or terminate access to our Site and services if you violate these Terms, engage in harmful conduct, or misuse our intellectual property.
7. Indemnification
You agree to indemnify and hold harmless Celia Clark Online Ltd and its affiliates, officers, employees, and agents from any claims, damages, or legal fees arising from your use of our Site, violation of these Terms, or infringement of third-party rights.
8. Disclaimers & Limitation of Liability
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Our content is for informational purposes only and does not constitute medical, psychological, or professional advice.
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We are not liable for any outcomes resulting from your use of our Site, services, or third-party resources.
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To the fullest extent permitted by law, our liability is limited to the amount you paid for services within the past six (6) months.
9. No Warranties
We make no guarantees or representations regarding specific outcomes from using our programs, services, or content. Individual results vary based on personal circumstances, effort, and other factors beyond our control.
10. Force Majeure
We are not liable for delays, disruptions, or failure to fulfill obligations caused by circumstances beyond our control, including but not limited to natural disasters, strikes, pandemics, government restrictions, or technology failures.
11. Non-Disparagement
You agree not to publish false, misleading, or defamatory statements about our services or company. If
you have concerns, you agree to contact us to seek resolution before making public complaints.
12. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
13. User Content & Acceptable Use
You are responsible for any content you submit. You may not:
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Post unlawful, defamatory, abusive, or misleading content.
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Use our platform for spam, solicitation, or harassment.
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Upload harmful code, malware, or engage in hacking attempts.
We reserve the right to remove content that violates these terms and suspend accounts.
14. Third-Party Links & Services
Our Site may contain links to third-party websites. We do not endorse or assume responsibility for external content or services.
15. Privacy & Data Protection
Your data is handled per our Privacy Policy, which complies with UK GDPR. You have the right to access, rectify, or request deletion of your data.
16. Feedback & Testimonials
By submitting feedback, testimonials, or reviews about our services, you grant us permission to use, display, and publish your submission for marketing or promotional purposes. We may edit testimonials for clarity without altering the original intent. If you wish to withdraw your testimonial, contact hello@celiaclark.online.
17. Dispute Resolution
If a dispute arises, contact us first at hello@celiaclark.online. If unresolved, you may seek alternative dispute resolution or legal action in Scottish courts.
18. Changes to Terms
We may update these Terms periodically. Continued use of the Site after updates constitutes acceptance.
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Contact
Email hello@celiaclark.online for any questions.
Last updated: 1st January 2025​
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